Need to know...

Buying & Shipping:
Our products may be securely purchased online with credit cards, including: MasterCard, Visa & AMEX.  As a rule, shipments can be made only to the address of record on your credit card billing statement. This is for your protection! If you must "drop ship" i.e. ship to a different address, prior to shipping your order, we will contact you by telephone or email for your explanation.

International customers are soley responsible for payment of any and all shipping, taxes, duty, import fees etc. which may be imposed by your government. The automated shipping cost generator may not accurately cover all international shipments. In the event that we discover a shipping cost discrepancy which exceeds what you have paid by a factor of 15%, you will be notified and given the option to change your desired method of shipment. If any such discrepancy is less than 15%, you will automatically be charged the correct amount. This charge difference will be reflected in the invoice provided with your order.

Returns Policy:
If for any reason you are dissatisfied with your purchase you may return most* items within 30 days for full credit less the cost of shipping. Unless we tell you otherwise, all customers are responsible for the cost of return freight. Refunds will be made only by issuing a credit back to the credit card which was used for your original purchase - no exceptions.

To obtain a RA (return authorization), you must first email us at: Return Authorizations. We will respond with instructions and a RA number. International customers will be provided with detailed instructions for properly shipping return items.

Returned merchandise, must include a copy of your original order confirmation or invoice inside of the return container.  If possible, use the original container and pack items carefully. Merchandise which is damaged in shipping as a result of your poor packaging will not be accepted for return credit. Returned merchandise must be in "as new" condition, i.e. minimal wear and no damage.

Our liability re: D.I.Y. Kits/Modifications:
MDI PrecisionMotorWorks will assume no responsibility for the results of kits installed by, or for our customers by any third party. We warrant only that we will provide the necessary parts and instructions to accomplish well tested and proven upgrades and/or modifications. In instances where we have no control over the quality of workmanship or the level of expertise of installers, we assume no responsibility for end result or any damage done to property as a result of any such poor workmanship or lack of expertise.